SICTED in Escorca

What is SICTED?

Commitment to tourism quality: SICTED in Escorca

The Comprehensive Spanish Tourist Quality System in Destinations (SICTED) is a project promoted by TURESPAÑA , with the support of the Balearic Islands Tourism Strategy Agency (AETIB) , which aims to improve the overall quality of tourist destinations .

This program works with local tourism businesses and services to improve the visitor experience , foster satisfaction, and drive a culture of continuous improvement and professional excellence .

“Commitment to Tourism Quality” badge

Companies and services that meet the program’s requirements can obtain the “Tourism Quality Commitment” distinction , a public recognition that:

It acknowledges the effort to offer a quality service.
It distinguishes the establishment from the competition.
It is valid for two years , with annual follow-up evaluations .

This distinction is only awarded to those companies that have correctly implemented the SICTED Good Practice Manuals .

Member establishments

Restaurant Ca s'Amitger

Escorca Local Police

What are the benefits of being part of SICTED?

Improvement of the establishment's internal management. Boost to quality management. Greater knowledge of customers and their behavior. Access to best practice manuals adapted to each sector. Increase in reliability perceived by the customer. Deeper knowledge of one's own destination. Integration into a nationally recognized quality system. Participation in collective improvement actions.

How does the system implementation work?

Once affiliated, companies begin an annual implementation process, which includes: Technical visits by approved advisors. Access to a complete training plan, divided into 24 thematic modules. Possibility of taking part in online training. Participation in collective workshops and working groups to generate common improvement proposals for the destination. This support is carried out in collaboration with the Escorca City Council and the AETIB.